Please read our commonly asked questions before contacting us. If you then require further assistance please contact us.
Q. When should I expect my order?
A. All products are made to order. Every order has a 2-3 week production time plus shipping time.
Q. I've received my order, but don't know how to hang it?
A. For bookshelves, we recommend using regular screws which are provided with your shelves.
- Mark out the points where you want your shelf to be hung. Use a level to make sure it is straight.
- Screw the screws into the wall with the use of a drill or screwdriver.
- Be sure to leave the head of the screws hanging out off the wall.
- Once both screws are in place you will be able to lock your shelf into place with the keyhole fixings. This will ensure a secure and flush finish.
For shadow boxes, we recommend the same procedure, instead with nails if your prefer.
Limited Edition boxes and book ledges will be supplied with gyprock plugs and screws for you to hang. Please follow the same procedure as for the bookshelves.
Q. Do you wholesale?
A. We are currently not taking on any new wholesalers.
Q. Do you have international shipping?
A. Not through our website, but you can email us for a shipping quote and have an order prepared via paypal on our end.
Q. Do you do custom orders?
A. We take on custom orders when we have time to fit them in. If our order board is at capacity we will not take on custom orders. It will also depend on how big the custom order is. Please email us regarding your custom idea.
Q. My order hasn't arrived yet? Where is it?
A. Our courier will email you once they have collected your order from our workshop. This email will contain important information for you. You will be supplied with a tracking number to track your parcel. Please check the tracking information to see where your parcel is at in transit. If you cannot find the email, please check your junk folder.
Q. Do you do custom colours?
A. We do. There is an extra charge of $10 for custom colours.
Q. Do you attend any local markets?
A. We no longer attend local markets due to our volume of website orders. You can order via our website and pick up from our home if you are local.
Q. How much will shipping cost?
A. Proceed to place your order via our website. Check out will give you a shipping cost before you confirm your order. Postage costs are calculated due to size, weight and distance.